Office Hours, Appointments, and Physician Referrals
New patients who have not yet established themselves with a specific Clinic physician may request a Physician Referral or schedule an appointment by calling (713) 526-5511 extension 3130. Typical office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday although some physicians begin seeing patients as early as 7:30 a.m. Established patients should contact their physician’s secretary to arrange a convenient appointment time. Your physician’s staff is available during regular office hours for appointment scheduling, test results, and general questions.

For insurance and billing questions, our representatives are available to assist you by phone or in person. Please contact our Customer Service Call Center at 713-520-4700 between 9:00 a.m. and 4:30 p.m.
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After Hours Care
Patients needing urgent medical care when the Clinic is closed may reach their physician (or the physician designated to take his/her calls) by dialing the main Clinic telephone number, (713) 526-5511. The Clinic’s answering service will contact the physician on call. When calling after hours, have your pharmacist’s telephone number available and remove any incoming call blocks from your phone line so that phone calls can be received.

First Appointment
Prior to your first appointment, we will attempt to reach you by phone for registration. If registration by phone is inconvenient or we have not been able to contact you in advance, please arrive 30 minutes before your scheduled appointment so that this process can be finalized before your appointment time.

Reminder: Bring your insurance card with you to your first appointment and whenever your coverage changes.

Prescription Refills
Patients should contact their pharmacy with prescription refill requests, instructing their pharmacy to electronically submit refill requests to the Clinic. The pharmacy or pharmacist will contact the Clinic on your behalf to obtain authorization from your physician for prescription refills Monday through Friday from 9:00 a.m. to 4:30 p.m.